Refund Policy - SupportMyIEP

Our Policy at a Glance

We have a strict no-refund policy for all products and services sold through SupportMyIEP. Here's why:

Digital IEP analysis reports are generated and delivered instantly upon purchase — they cannot be "returned"
Consultation session time is reserved specifically for you and cannot be resold
Our pricing reflects the immediate value delivered at the time of purchase

We encourage you to use the free IEP analysis preview before purchasing to ensure the service meets your needs.

IEP Analysis Reports (Digital Products)

Digital products are non-refundable. Once you complete your payment and receive your analysis, all sales are final.

Our IEP analysis engine generates a custom report based on the specific text you provide. Because this content is uniquely created for you and cannot be repurposed for another customer, we cannot offer refunds after delivery.

Before purchasing, you can run a free preview analysis to evaluate the quality and format of our reports.

Consultation Sessions

Consultation sessions are non-refundable. Session fees are non-refundable once booked.

When you book a consultation session, we reserve dedicated time with an advocate specifically for your appointment. This time cannot be made available to other clients once your session is confirmed.

Rescheduling is available with 24-hour notice. If you need to reschedule your consultation, contact us at least 24 hours before your scheduled session and we will work with you to find a new time. This is the only exception to our no-refund policy.

Cancellations or rescheduling requests made within 24 hours of the scheduled session may forfeit the session fee at our discretion.

Questions to Ask Before You Purchase

Is this my first time using SupportMyIEP? (Free preview is available)
Do I understand what the service delivers? (IEP analysis guidance, not legal advice)
Have I reviewed the free preview to confirm this is right for my situation?
Am I ready to commit to the consultation time I've selected?

How to Reschedule

If you need to reschedule a consultation, contact us at support@polsia.com with your booking details. Include your email address, session type, and preferred new time. We respond within 24 hours.

Dispute Resolution

If you have a billing dispute, contact us before initiating a chargeback. We will make every effort to resolve the issue fairly. Unauthorized chargebacks may result in account suspension and referral to the appropriate payment processor.

Contact

Questions about your purchase? Contact us at support@polsia.com.